"If you realize you have been charged a Gratuity on ANY check that has not been stated clearly in writing that a charge will be given(Re: 8 persons or more at a table) on the menu- IT IS ILLEGAL.
Ask for an ITEMIZED receipt- Keep the receipt, make a copy of it with your Credit Card Statement showing the charge(or cash receipt) and leave a verbal complaint along with a return receipt USPS mailed copy to
A) The Better Business Bureau at (212)533-6200 AND the SLA at (212) 961-8378.
The establishment will get a fine, a written warning, and could induce a visit from the IRS to go over the accounting and Tip procedure."
Sent via BlackBerry from T-Mobile
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